Privacy Policy

This Privacy Policy explains how Euro Janitorial LLC, operating under the public-facing name Euro Janitorial Cleaning Company ("Euro Janitorial," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, request an estimate, book or receive cleaning services, communicate with us, or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms and Conditions.

1. Information We Collect

The information we collect depends on how you interact with us and may include the following categories.

Information You Provide Directly

• Contact information, such as your name, email address, telephone number, and preferred method of communication.

• Service and booking information, such as the property address, type and size of property, requested service, preferred date and time, cleaning frequency, access and parking instructions, property condition, areas to be cleaned, special requests, and other details needed to prepare an estimate or perform the service.

• Account and transaction information, such as booking history, estimates, invoices, deposits, payments, refunds, and limited payment-related information provided to us by payment processors. We generally do not receive or store complete payment-card numbers.

• Communications, including information you provide through forms, email, telephone calls, text messages, reviews, surveys, social media, or customer-service inquiries.

• Property access information, such as temporary entry instructions, access codes, key or lockbox details, doorman information, or building authorization when needed to perform a scheduled service.

• Property documentation, including photographs or videos you send to us or that we create before, during, or after service for estimating, scope confirmation, quality control, training, safety, damage documentation, or dispute resolution.

• Other information you choose to provide, including information about pets, allergies, sensitivities, occupants, or property conditions that may affect the safe delivery of services.

Please do not provide Social Security numbers, government identification numbers, medical records, financial-account passwords, or other information that is not reasonably necessary for us to provide services.

Information Collected Automatically

When you visit our website, we and our website, analytics, and advertising providers may automatically collect information such as:

• IP address;

• browser, network, and device information;

• approximate location derived from an IP address;

• referring website or advertisement;

• pages viewed, links clicked, searches, scrolling, and other interactions;

• date, time, and duration of visits; and

• cookie, pixel, and similar technology identifiers.

Squarespace, our website-hosting provider, collects certain information necessary to operate, secure, and improve the website. Our website may also use analytics or advertising tools to help us understand website use and measure marketing performance.

Information From Other Sources

We may receive information from referral partners, property managers, household members, tenants, building staff, social media platforms, advertising providers, scheduling or booking platforms, payment processors, review platforms, and other service providers when permitted by law.

If you provide personal information about another person, you represent that you are authorized to provide that information for the relevant purpose.

2. How We Use Information

We may use personal information to:

• respond to questions and estimate requests;

• prepare quotes and recommend appropriate services;

• schedule, confirm, modify, and perform cleaning services;

• provide assigned cleaning professionals with the information reasonably necessary to access and service a property;

• process deposits, payments, refunds, invoices, and transaction records;

• send appointment reminders, service updates, administrative messages, and customer-support communications;

• maintain service records and recurring-service preferences;

• document property condition, completed work, safety concerns, or potential claims;

• review and improve service quality, training, website performance, and customer experience;

• request reviews or feedback;

• send promotional communications where permitted by law and in accordance with your choices;

• measure advertising effectiveness and understand how visitors find and use our website;

• detect and prevent fraud, unauthorized access, misuse, security incidents, and violations of our policies;

• comply with legal, tax, accounting, insurance, and regulatory obligations; and

• establish, exercise, or defend legal claims.

We may use information for another purpose disclosed when it is collected or with your consent.

3. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function securely. Other cookies may support analytics, preferences, advertising measurement, or marketing.

Depending on our website configuration, these technologies may be provided by Squarespace or third-party analytics and advertising services. Those providers may receive online identifiers, device information, IP addresses, and website activity according to their own privacy policies.

Where a cookie-preference tool is available, you can use it to accept, reject, or manage non-essential cookies. You may also adjust browser settings to block or delete cookies, although some website features may not function properly as a result.

We do not sell personal information for money. However, certain disclosures of online activity to advertising providers may be considered "selling," "sharing," or processing for targeted advertising under some privacy laws. Where applicable, you may request to opt out by using the website's cookie controls or contacting us using the information below.

4. How We Disclose Information

We may disclose personal information to the following recipients when reasonably necessary:

• Cleaning professionals and authorized personnel who need the information to schedule, access, perform, document, or support a service.

• Website, booking, communication, and technology providers, including website hosting, form, scheduling, customer-management, email, telephone, text-message, cloud-storage, and IT-security providers.

• Payment and financial service providers that process deposits, card payments, transfers, refunds, or related transactions.

• Analytics and advertising providers that help us measure website use, campaign performance, and customer inquiries.

• Professional advisers and insurers, such as accountants, attorneys, insurance providers, claims administrators, and other advisers.

• Government authorities, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, property, prevent fraud, investigate misuse, or respond to a legal request.

• Parties to a business transaction, such as a merger, financing, acquisition, reorganization, asset sale, or similar transaction, subject to appropriate confidentiality and legal requirements.

We may also disclose information at your direction or with your consent.

5. Mobile Information and Text Messages

If you provide a mobile number, we may use it for estimate follow-up, appointment confirmations, reminders, arrival updates, service communications, billing questions, and other communications related to your request or customer relationship.

Marketing text messages will be sent only where permitted by law and with any consent required by law. Consent to receive marketing messages is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.

We do not sell or share mobile numbers, text-message opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help us deliver messages, but only as necessary to provide those services.

Opting out of marketing messages does not prevent us from sending non-marketing communications reasonably necessary to manage an existing booking, transaction, or service request.

6. Payment Information

Payments may be processed through third-party payment providers or financial services. Those providers collect and process payment information under their own privacy policies and security practices.

Euro Janitorial generally receives transaction confirmation, payment method type, limited account details, billing contact information, and other information needed to maintain business records, rather than complete payment-card credentials.

7. Property Access Information

Access codes, lockbox details, key instructions, and similar property information are used only for legitimate service, scheduling, safety, quality-control, or dispute-resolution purposes. We may provide access information to the assigned cleaning professional or authorized personnel who reasonably need it to complete the service.

We ask clients to provide temporary access codes when practical and to update or deactivate codes after service when appropriate. We retain access information only for as long as reasonably necessary for the service relationship, recurring appointments, recordkeeping, safety, or legal purposes.

8. Photographs and Videos

Photographs and videos may be used internally for estimates, scope verification, quality control, training, property-condition documentation, safety, insurance, or dispute resolution.

We will not intentionally use a client's name, voice, portrait, image, likeness, or identifiable private residence in website galleries, social media, advertising, or other promotional materials without separate permission where legally required.

You may notify us before service that interior photography is not permitted, except where limited documentation is reasonably necessary to record an existing condition, completed work, a safety issue, or a potential claim.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, comply with tax, accounting, insurance, and legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary based on the type of information, the purpose for which it was collected, the length of the customer relationship, and applicable legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. We also use service providers to support website hosting, payments, communications, storage, and other business functions.

No system or method of transmission is completely secure. We therefore cannot guarantee absolute security. If we become aware of a data incident requiring notice, we will provide notice as required by applicable law.

11. Your Choices and Privacy Rights

You may:

• unsubscribe from marketing emails by using the unsubscribe link in the message;

• opt out of marketing text messages by replying STOP;

• manage available cookie preferences through the website's cookie controls;

• request that we update inaccurate contact or service information; or

• contact us with a question about how your information is used.

Depending on where you live and subject to applicable exceptions, privacy law may give you rights to request access to, correction of, or deletion of certain personal information; receive a copy of certain information; or opt out of certain data uses or disclosures.

To submit a request, contact us using the information in Section 15 and describe the request. We may need to verify your identity and authority before completing it. We will respond as required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

12. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and delete it when appropriate.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, maps, scheduling tools, payment services, social media, or other services. Their privacy practices are governed by their own policies. Euro Janitorial is not responsible for the privacy or security practices of third parties that we do not control.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The current version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through another appropriate method when required by law.

15. Contact Us

Questions, privacy requests, or concerns about this Privacy Policy may be directed to:

Euro Janitorial LLC
Public-facing name: Euro Janitorial Cleaning Company
Email: eurojanitorialcleaningllc@gmail.com
Phone: (413) 654-3900
Business hours: Monday-Sunday, 8:00 AM-8:00 PM